Frequently Asked Questions

Find the products you need in our catalogue and click Add to Cart. Open your cart, adjust quantities, then click Proceed to Secure Checkout. You'll enter your shipping details and complete payment on our secure checkout page.

Major credit and debit cards, and bank transfer or ACH for US customers. Payment is processed by Stripe on their secure servers — Peptiva Lab never sees or stores your card details.

Yes. If you'd prefer to be invoiced, need a quote for a large order, or want to confirm availability before committing, contact us at support@peptivalab.com or through the form on our About Us page. Clinics and distributors ordering regularly should look at our Reseller Program.

We currently ship within the United States. If you're outside the US, send us an enquiry — we handle those individually.

Products are supplied in packs as shown in the Content column of the catalogue — most are sold per 10-vial box. Get in touch if you need something outside the standard pack size and we'll tell you what's possible.

Yes. We work with clinics, distributors and resellers, and pricing is tiered by volume. See our Reseller Program page and send us an enquiry to discuss terms.

Many peptides available today have not been approved by the U.S. Food and Drug Administration for general medical use and may be supplied strictly for laboratory, analytical, or research purposes, depending on the product and applicable regulations. Peptiva Lab does not represent research products as approved medications or as substitutes for professional medical care.

No. We are a supplier, not a healthcare provider, and we don't provide dosing guidance, protocols, or medical advice of any kind. Questions about whether something is appropriate for you should go to a qualified healthcare professional.

Our products are sourced through established manufacturing and supply partners with whom we have developed long-term working relationships. We prioritise product consistency, proper handling, traceable batch information, and independent quality documentation when available.

Independent quality documentation is available for many products. Ask us for the specific catalogue number you're interested in and we'll send what we hold for that batch.

It's the strength or volume per vial — for example 10mg, 10ml, or 5000IU. The Content column separately tells you how many units are in a pack.

Estimated delivery is within 15 days of dispatch. This reflects recent shipments and is an estimate, not a guarantee — customs processing and carrier or policy changes can cause transit times to fluctuate.

Shipping is a flat $60 per order, shown separately at checkout before you pay.

If a shipment is delayed, held, or seized during customs processing, we arrange a replacement shipment once the status is confirmed, at no additional shipping cost to you. Replacement is our standard remedy for shipments that don't arrive. Contact us with your order reference and we'll start the process.

Orders are packed for safe transit and shipped discreetly from our supplier direct to you. Full shipping and returns terms are on our Shipping & Returns page.

Shipping availability varies by destination, because regulations differ from country to country. Send us an enquiry with your location and we'll confirm whether we can ship to you before you commit to anything.

Storage requirements vary by product. Handling and storage guidance is supplied with your order, and we're happy to confirm requirements for a specific catalogue number before you buy.

An American-Filipino-owned health and wellness brand established in the Philippines more than four years ago, originally supplying skincare, nutritional supplements and wellness products through our aesthetic and wellness clinic. Read more on our About Us page.

Use the contact form at the bottom of our About Us page, or email support@peptivalab.com. We aim to reply to every enquiry.